Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping cart items and payment details saved for next time. It’s quick and easy to create an account. Just visit https://padeladdictseg.com/account/registerand follow the instructions on-screen.

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at info@padeladdictseg.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via info@padeladdictseg.com, we may be able to cancel your order before it’s processed. If not, we’ll despatch your order and then you can return it to us if you wish upon receiving it.

We deliver your orders to the entered address, wherever you are, in Egypt. Kindly add accurate address details to facilitate the shipping process. 

• Delivery should take 1-3 business days, depending on the destination.
• A delivery fee of 50 EGP is applied to your order.

A delivery fee of 50 EGP is applied to your order.

We offer you a RETURN/ EXCHANGE GUARANTEE of 14 DAYS from the receipt of your order. 

1. Refunding the paid price takes place after the reception and validation of the returned product. It should be in the same condition as shipped.
2. Exchanging a product can take place based on availability, keeping in mind that any price difference should be settled. This also takes place after the reception and validation of the returned product. It should be in the same condition as shipped. We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@padeladdictseg.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@padeladdictseg.com.

• Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

• Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

• Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

This is always possible before the shipment of the order. Kindly send an email to info@padeladdictseg.com with the exact request and the order number. Changing would depend on the availability.